At Marqetron Technologies Private Limited, we value our relationship with you and strive to provide the best services possible. We understand that sometimes plans change, and you may need to cancel or request a refund. This Cancellation and Refund Policy outlines our procedures for such situations in a clear and friendly manner.
Cancellation Policy
Service Cancellations:
– If you need to cancel a service, please notify us as soon as possible.
– Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
– For ongoing services, you may cancel your subscription at any time. However, please note that any services already rendered are non-refundable.
Project-Based Services:
– For project-based services, cancellations made after the project has commenced will be charged based on the work completed up to the point of cancellation.
Refund Policy
Eligibility for Refunds:
– We offer refunds for services under certain conditions. Refunds are typically processed within 7-10 business days from the date of approval.
Full Refunds:
– Full refunds are available if the service was not delivered as promised or if there was a significant issue from our end that could not be resolved.
Partial Refunds:
– Partial refunds may be granted based on the proportion of work completed and the specific circumstances of the cancellation.
Non-Refundable Services:
– Certain services, especially those involving third-party expenses or custom work, may be non-refundable. We will inform you of any non-refundable services before commencing the work.
How to Request a Refund
Contact Us:
– To request a refund, please contact our customer support team at [Your Contact Information] with your order details and the reason for the refund request.
Review Process:
– Once we receive your request, our team will review it and may contact you for further information. We aim to resolve refund requests promptly and fairly.
Approval:
– If your refund request is approved, we will process the refund to your original payment method. You will receive a confirmation email once the refund is processed.
Changes to This Policy
We may update our Cancellation and Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.
Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please do not hesitate to reach out to us:
Marqetron Technologies Private Limited
#213, 2nd Floor, Ramanashree Arcade, 18 MG Road, Bangalore, Karnataka, India – 560001
Email: info@marqetron.com
Phone: 9000021692.